At RedGlowCo, your confidence matters to us. We stand behind our products and want you to feel comfortable shopping with us.

Our policy follows Australian Consumer Law and your consumer rights.

14-Day Risk-Free Guarantee

If you change your mind within 14 days of receiving your order, you’re welcome to request a refund.

To be eligible:

• The item must remain in good physical condition
  
  
• You must contact us within the 14-day period
  
  

We call this our Risk-Free Money Back Guarantee.

If Your Product Is Faulty or Damaged

If your item arrives faulty or not working as expected, please contact us as soon as possible.

We may ask for:

• A photo or short video of the issue
  
  
• A brief explanation of what happened
  
  

Under Australian Consumer Law, you are entitled to a remedy if your item is faulty. We simply ask that you notify us at the earliest reasonable time.

Change of Mind After 14 Days

Refunds are not available after 14 days if:

• You changed your mind
  
  
• You ordered incorrectly
  
  
• You found the product cheaper elsewhere
  
  
• The product was misused or damaged
  
  
• Liquids or external substances caused damage
  
  
• You were aware of the fault before purchasing
  
  
• You no longer have use for the product
  
  

We kindly ask that all products are handled with care, as they are delicate devices.

Return Shipping

• If your product is faulty and we request it to be returned → We cover the return shipping cost.
  
  
• If you change your mind within 14 days and we request a return → Return shipping is your responsibility.
  
  

If we request a return:

• We will provide a return address
  
  
• A valid postal receipt must be supplied
  
  
• The item must arrive back to us before the refund is processed
  
  

In some cases, we may issue a refund without requiring the item to be returned.

How to Request a Refund

To organise a return or refund, please contact us through the Contact Form on our website and include your order number.

We recommend contacting us via the website rather than social media to ensure the quickest response.

Refund Processing Time

Once approved, refunds are processed back to your original payment method within 5–10 business days (excluding weekends and public holidays).

International payments may take slightly longer depending on your bank.

If your refund hasn’t appeared:

1. Check your bank account again
   
   
2. Contact your bank (processing times vary)
   
   
3. Then contact us via the Contact Form

We’re happy to help at every step.

Our Commitment

If something isn’t right, please reach out. We genuinely aim to resolve all matters respectfully and fairly.

For delivery timeframes, please visit our Shipping Information page.

Thank you for choosing RedGlowCo — we look forward to supporting your wellness journey.